PRIVACY POLICY (STANDOUT MARKETING)

Standout Marketing Privacy Policy

Last updated: 22nd September

At Standout Marketing, we respect your privacy and take the protection of personal information seriously.

This Privacy Policy explains how Standout Marketing ("Standout Marketing", "we", "us" or "our") collects, uses, stores and protects personal information when you contact us, use our services, visit our website or otherwise interact with our business.

This Privacy Policy applies to Standout Marketing's general business and services.

Where you use Standout Display, our separate Standout Display Privacy Policy applies to the Standout Display website and app.

​

1. Who We Are

Standout Marketing provides digital marketing, design, digital menu, digital signage, printed media and related marketing services to businesses.

For data protection purposes, Standout Marketing is responsible for the personal information we collect and use in connection with our business.

If you have any questions about how we use your information, you can contact us using the details at the end of this Privacy Policy.

​

2. What Information We Collect

Depending on how you interact with us and which services you use, we may collect information such as:

• Full name.

• Business name.

• Business address.

• Telephone number.

• Email address.

• Billing and payment information.

• Information included in enquiries and correspondence.

• Information contained in quotations, orders and invoices.

• Details of services purchased or discussed.

• Renewal dates for ongoing services.

• Information about the number of digital screens associated with a service.

• Information about included service allowances, such as menu edits used.

• Information about devices used with supported digital services.

• Information provided for design work, including menus, prices, product information and promotional content.

• Logos, images, photographs and other files supplied to us.

• Information relating to printed media orders.

• Information relating to digital menu or remote management services.

• Records of communications between you and Standout Marketing.

• Information required to provide customer support or resolve an issue.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

​

3. How We Collect Your Information

We may collect personal information when you:

• Contact us by email.

• Contact us by telephone.

• Contact us through WhatsApp.

• Contact us through social media.

• Submit an enquiry through our website.

• Request a quotation.

• Purchase a product or service.

• Provide information for a design or marketing project.

• Place an order for printed media or other products.

• Become a client of Standout Marketing.

• Communicate with us about an existing service.

• Provide information needed to manage an ongoing service.

• Otherwise provide information directly to us.

We may also receive information from third parties where this is necessary to provide a service, process an order or operate our business.

Where we receive personal information from someone other than the individual it relates to, we will handle that information in accordance with applicable data protection requirements.

​

4. WhatsApp and Client Communications

We commonly use WhatsApp as a communication method with clients and prospective clients.

Where you contact us or communicate with us through WhatsApp, we may receive and retain information such as:

• Your name.

• Telephone number.

• Messages.

• Photographs.

• Documents.

• Voice messages.

• Menu files.

• Design information.

• Other information you choose to send to us.

We may use this information to:

• Respond to enquiries.

• Provide quotations.

• Discuss projects.

• Confirm instructions.

• Provide customer support.

• Manage orders.

• Provide our services.

• Keep appropriate records of communications and agreed instructions.

WhatsApp is a third-party communication platform. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy policy.

​

We do not use WhatsApp as a separate customer database. However, information received through WhatsApp may be retained as part of our normal business records where reasonably necessary to provide services, manage the client relationship, maintain evidence of instructions or resolve potential disputes.

​

5. How We Use Your Information

We may use personal information to:

• Respond to enquiries.

• Prepare quotations.

• Provide our services.

• Create and manage designs.

• Process orders.

• Arrange printing and fulfilment.

• Provide digital menu and remote management services.

• Manage client accounts.

• Track renewal dates for ongoing services.

• Monitor service allowances, such as included menu edits.

• Identify supported devices and digital display setups.

• Process and record payments.

• Communicate with clients about their services or orders.

• Provide customer support.

• Manage our business relationship with clients.

• Maintain appropriate business and financial records.

• Deal with complaints or disputes.

• Protect our business, systems and services from misuse or fraud.

• Comply with legal and regulatory obligations.

• Improve our services and business processes.

• Promote our own services where permitted by law.

We will only use personal information for purposes that are reasonably connected with our business and the services we provide, or where another lawful basis permits us to do so.

​

6. Our Lawful Bases for Using Personal Information

Data protection law requires us to have a lawful basis for processing personal information.

​

Depending on the circumstances, we may rely on the following lawful bases:

​

Contract

We may use personal information where this is necessary to provide services you have requested or to perform an agreement with you.

For example, we may need your name, contact details and business information to provide a design service, process an order or manage an ongoing service.

Legal Obligation

We may process information where necessary to comply with legal or regulatory obligations.

For example, this may include maintaining financial, accounting or tax records where required.

Legitimate Interests

We may use personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

​

Our legitimate interests may include:

• Managing and administering our business.

• Communicating with existing clients.

• Maintaining business records.

• Managing ongoing services and renewals.

• Providing customer support.

• Improving our services.

• Protecting our systems and services.

• Dealing with enquiries and requests.

• Recovering unpaid amounts.

• Protecting our legal and commercial interests.

• Promoting our services where permitted by law.

Where we rely on legitimate interests, we will consider whether the processing is necessary and whether your rights and interests should take priority.

​

Consent

Where consent is the appropriate lawful basis, we will ask for consent where required and explain what the consent relates to.

Where we rely on consent, you can withdraw that consent at any time.

​

7. Marketing Communications

We may contact existing clients about services, products, offers or updates that may be relevant to their existing relationship with us, where permitted by applicable law.

We may also send marketing communications where you have provided appropriate consent.

Marketing communications may be sent using methods such as:

• Email.

• WhatsApp.

• Telephone.

• Text message.

• Social media or other communication methods.

The rules governing direct marketing can vary depending on the type of communication, the recipient and the circumstances.

You can object to direct marketing at any time.

If you no longer wish to receive marketing communications from us, you can contact us or use any unsubscribe option provided in the communication.

Your decision not to receive marketing communications will not affect services you have already purchased from us.

​

8. Client Management System

We use a third-party business management platform, Base44, to help us manage our client relationships, services and business administration.

Depending on the services you use, information stored within our client management system may include:

• Your name.

• Business name.

• Business address.

• Email address.

• Service and account information.

• Renewal date.

• Number of digital screens associated with your service.

• Number of included menu edits used.

• Information about the device or hardware being used with supported digital services.

• Other information reasonably necessary to administer your account and provide our services.

We use this information to:

• Manage client accounts.

• Keep track of active services and renewal dates.

• Monitor service allowances.

• Understand which devices are being used with supported digital services.

• Administer and provide our services.

• Communicate with clients about their accounts.

• Maintain accurate business records.

Base44 is a third-party technology provider. Information stored through Base44 may be processed or stored using infrastructure provided by Base44 and its relevant service providers.

We take reasonable steps to ensure that third-party providers handling personal information on our behalf provide appropriate safeguards for that information.

Base44's own privacy policy and terms may also apply to its processing of information as a service provider.

​

9. Information Provided for Design and Marketing Services

When you provide us with content for a design or marketing project, such as a menu, photograph, logo, product information or promotional material, we may need to store and process that information while carrying out the agreed work.

This may include information relating to your business, products, services, staff, contact details or customers where you choose to provide such information as part of a project.

We may share relevant information with suppliers where necessary to provide the service.

For example, information required to produce printed materials may need to be provided to a printing or fulfilment supplier.

Clients are responsible for ensuring that they have the necessary rights and permissions to provide content to us for use in their project, as set out in our Terms & Conditions.

​

10. Who We May Share Information With

We do not sell personal information to third parties.

We may share information with trusted third parties where reasonably necessary to provide our services or operate our business.

These may include:

• Printing and fulfilment suppliers.

• Courier and delivery providers.

• Payment service providers.

• Website and hosting providers.

• Wix and relevant website service providers.

• Base44 and relevant technology providers.

• Email and communication service providers.

• WhatsApp and other communication platforms used to communicate with clients.

• Business and accounting software providers.

• IT and technical service providers.

• Professional advisers where necessary.

• Other suppliers or service providers involved in delivering an agreed service.

Where we use third parties to process personal information on our behalf, we take reasonable steps to ensure that appropriate arrangements are in place for the protection of that information.

We may also disclose information where:

• Required by law.

• Required by a court or regulatory authority.

• Necessary to establish, exercise or defend our legal rights.

• Necessary to protect our business, clients, systems or property.

• Necessary to prevent fraud, misuse or other unlawful activity.

​ 

11. Payments

Where you make payments to Standout Marketing, we may retain information necessary to record and administer the payment.

This may include:

• Payment date.

• Amount paid.

• Invoice information.

• Business or customer details.

• Relevant payment or transaction references.

Where payment processing is handled by a third-party provider, that provider may process your information in accordance with its own privacy policy and terms.

We do not need to retain full payment card details where payment is processed securely by a third-party payment provider.

​

12. Website and Cookies

Our main Standout Marketing website is provided using Wix.

The website primarily acts as an information and promotional website for Standout Marketing. Clients do not use the website as their main client-management system.

Like most websites, the site may use cookies and similar technologies.

Some cookies may be necessary for the website to operate correctly, remain secure and provide requested functionality.

Depending on the features and integrations used on the website, additional cookies or similar technologies may be used for purposes such as analytics, website performance or functionality.

Where required by law, we will obtain appropriate consent before using non-essential cookies.

The exact cookies used on the website may change as website features, applications and integrations are added or removed.

​

13. How Long We Keep Information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time information is retained may depend on the type of information and why we need it.

For example, we may retain:

• Client and account information for as long as reasonably necessary to manage the business relationship and provide services.

• Financial and invoice information for as long as required by applicable accounting and tax obligations.

• Design and project information for as long as reasonably necessary to provide the service, deal with queries or maintain appropriate business records.

• WhatsApp and other business correspondence for as long as reasonably necessary to manage the client relationship, provide evidence of agreed instructions or resolve potential disputes.

• Service information such as renewal dates, screen numbers, edit allowances and device information for as long as reasonably necessary to administer the relevant service.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

​

14. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.

• Unauthorised disclosure.

• Accidental loss.

• Destruction.

• Damage.

• Unauthorised alteration.

We use reputable third-party services and take reasonable steps to ensure that information is handled securely.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

If we become aware of a personal data breach, we will assess the incident and take appropriate action in accordance with applicable data protection requirements.

​

15. International Transfers

Some of the third-party providers we use to operate our business may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

This may include relying on an adequacy decision or appropriate contractual or other safeguards where required.

​

16. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including:

• The right to be informed about how your information is used.

• The right to request access to personal information we hold about you.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of your information in certain circumstances.

• The right to request restriction of processing in certain circumstances.

• The right to object to certain processing, including direct marketing.

• The right to data portability in certain circumstances.

• The right to withdraw consent where we rely on consent.

These rights are not absolute and may depend on the lawful basis for processing and the circumstances.

If you would like to exercise a data protection right, please contact us using the details below.

​

17. How to Make a Privacy Request

To request access to, correction of, deletion of or information about your personal data, please contact us using the contact details below.

We may need to verify your identity before responding to certain requests.

We will respond to requests within the timescales required by applicable data protection law.

​

18. Complaints

If you have concerns about how we have used your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully or your data protection rights have not been respected.

​

The ICO website is:

https://ico.org.uk/

​

19. Third-Party Websites and Services

Our website, communications or services may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

Third-party services used as part of our business may have their own privacy policies and terms.

We recommend reviewing the relevant third party's privacy policy where appropriate.

​

20. Children's Information

Our services are intended for businesses and are not directed at children.

We do not knowingly collect personal information from children as part of our normal business activities.

If we become aware that we have collected personal information from a child without an appropriate legal basis, we will take reasonable steps to address the situation.

​

21. Automated Decision-Making and Profiling

We do not use personal information to make solely automated decisions that have legal or similarly significant effects on individuals.

We do not use personal information for automated profiling that produces such effects.

​

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our services.

• The way we process personal information.

• Our suppliers or service providers.

• Applicable laws or regulations.

• Our business practices.

The latest version will be made available on our website.

We will review this Privacy Policy periodically and update it where necessary.

​

23. Contact Us

If you have any questions about this Privacy Policy, how we use your information or your data protection rights, please contact:

Standout Marketing
Email: standoutmarketinginfo@gmail.com
Website: https://www.standoutmarketing.info/

Privacy Policy effective date: 22nd September 2026

​

24. Separate Standout Display Privacy Policy

If you use Standout Display, please refer to the separate Standout Display Privacy Policy, which explains how personal information and technical information are processed through the Standout Display website and application.

​

The Standout Display Privacy Policy covers matters specific to that service, including account information, uploaded media, device information, Firebase services, application analytics, crash reporting and related technical data.

​

This Standout Marketing Privacy Policy does not replace the Standout Display Privacy Policy.