Welcome to Standout Marketing! By engaging our services, you agree to the following terms and conditions. These are here to protect both you and us, and to ensure a smooth working relationship.

 

1. Services Provided

We specialise in the design and hosting of digital menus, which are displayed via a third-party software platform. Our services include:

• Custom menu design tailored to your business branding

• Hosting menus on a third-party platform

• Sale of Android Media Sticks (used to run menus on your screens)

Important: We do not supply or manage screens, monitors, or TVs. As such, we are not liable for any hardware-related issues. Our core focus is on creative design and digital content hosting.

 

2. Third-Party Software

We use third-party software to host and display your menus. While we are committed to helping resolve any issues that may arise with this software, we are not responsible for any bugs, malfunctions, or outages originating from third-party platforms.

 

3. Payments

We accept payment via bank transfer to the account listed on your invoice.

• 50% deposit is required before we begin any work.

• The remaining 50% is due upon completion of the menu design.

• If payment is made to an old or incorrect account, funds will be returned and you must promptly pay to the correct account.

 

4. Refund & Communication Policy

• If a refund is requested after the initial 50% payment, but design work has already begun, no refund will be issued.

• If we reach out three times over a 3-month period with no response from your end, the project will be marked as closed and no refund will be issued.

 

5. Client Communication & Input

To ensure your menu reflects your branding, please provide any logos, brand colours, fonts, or design guidelines before the design process begins.

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6. Revisions and Final Approvals

• Each client is entitled to a set number of revisions during the design process.

• After menus go live, you’re allowed three basic revisions (e.g., spelling or price changes).

• Additional edits may be subject to an extra charge.

• Once the final design is approved, it will be considered complete.

 

7. Remote Management & Late Payment Fees

• A delay of more than 2 weeks in payment for remote management renewal may result in service interruption.

• If payment remains unpaid for more than 4 weeks, your remote management will be suspended until full payment is received.

• Businesses that consistently pay late may be required to pay for future services in advance.

 

8. Intellectual Property & Portfolio Use

• Once full payment is received, you own the rights to the final design.

• We reserve the right to showcase completed designs in our portfolio, unless you request otherwise in writing.

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9. Printed Media

• All designs must be approved by the customer before printing. Once approval has been given, Standout Marketing is not responsible for any errors including spelling, pricing, layout, or content.

• Colours may vary slightly between screen displays and printed materials due to differences in devices and printing processes. Exact colour matching cannot be guaranteed.

• Printed products are produced by trusted third-party suppliers. While we ensure high standards, Standout Marketing is not responsible for delays, damages, or errors that occur during printing or delivery.

• Delivery timeframes are estimates and may vary depending on production and courier services. Delays are outside of our control.

• Due to the custom nature of printed products, refunds or cancellations are not available once printing has been approved and production has begun.

• If an issue is identified before design approval, we will work to resolve it. Any changes requested after approval may result in additional charges.

• Customers are responsible for providing accurate, high-quality images and content. Standout Marketing is not responsible for reduced print quality resulting from low-resolution or unsuitable files.

• Full payment is required before any design work begins.

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10. Termination & Refusal of Service

• Standout Marketing reserves the right to refuse or discontinue services at our discretion. This includes, but is not limited to, situations involving inappropriate behaviour, unreasonable demands, or a breakdown in communication that prevents us from delivering our services effectively.

• We reserve the right to decline renewal of ongoing services where we believe the working relationship is no longer suitable or where terms have not been adhered to.

 

11. Client Information & Privacy

We collect the following information to process your order and for potential future contact:

• First and last name

• Business name and address

• Phone number

• Email address

We will never share your details with third parties without your consent.

 

12. Our Commitment to You

Our priority is to provide exceptional design work that not only meets but exceeds your expectations. We're here to collaborate and bring your vision to life!

 

13. Agreement

By engaging our services, you confirm that you have read, understood, and agreed to these terms and conditions.